Return Policy

Eligibility and Time Limit

You may submit a return or exchange request within 30 days of receiving your package (based on the logistics receipt or the date you actually received the product). Requests received after 30 days are generally not accepted. If there are quality issues or special circumstances, please contact us as soon as possible and provide an explanation.

Some items marked "Final Sale/Clearance" or non-returnable for hygiene reasons will be clearly stated on the product detail page. These items are not eligible for regular returns or exchanges.

Return and Exchange Requirements

To ensure that returned items pass inspection and processing, they must meet the following requirements:

The item must be in new condition, unworn, unwashed, and free of odors (such as perfume, cigarette smoke, or body odor);
Original labels, tags, accessories, gifts, and packaging must be intact and returned with the item;
There must be no damage, stains, or alterations (such as cutting, sewing, label removal, handwriting, or oil stains);
Sets or combination items must be returned complete; missing items may result in a refund adjustment or rejection;
Items must be returned to the address and return number provided in the return authorization email. Packages returned without authorization may be delayed or refused.

Return and Exchange Request Process

Please send your request to service@astrostd.com and provide as complete information as possible:

Order number, ordering name, and email address used when placing the order;
Request Type: Return/Exchange (If exchanging, please specify the size or color requested);
Reason for refund or exchange (please provide a brief and accurate description);
Clear photos (if required): an overall photo of the item, a close-up of the problem area, the packaging, and the shipping label;
Desired treatment: Refund/Exchange/Reissue (if applicable).

We will review your request and respond within 48 hours with a return authorization, return address, and detailed procedures. Please do not return items without a return authorization, as this may delay processing or result in a rejection.

When returning items, please package them securely and use a trackable courier. Please retain the tracking number for future reference.

Shipping and Related Fees

General: Return shipping costs are the buyer's responsibility, including shipping costs for international orders and any applicable duties or taxes.

Special Circumstances: If the return is due to our fault (such as incorrect shipment, quality issues, or shipping damage), we will cover the return shipping costs after confirmation. Please refer to the customer service email for details.

If you choose a higher-cost courier method for return shipping, any excess costs beyond standard mail will be your responsibility.

Inspection, Refund, and Exchange Timeframe

Inspection: Upon receipt of the returned item, we will conduct a quality inspection, typically within 7 business days. If the item does not meet return requirements, we will email you the reason and discuss a solution with you.

Refund: After passing inspection, the refund will be refunded to the original payment method within 10 days. The processing time may vary depending on the payment platform or bank.

Exchange: If the item is in stock, we will email you an estimated timeframe or offer a refund.

If the refund order originally received free shipping, we reserve the right to deduct any shipping costs incurred within reasonable compliance (if applicable, this will be clearly stated in the refund instructions and you will confirm).

International Returns, Exchanges, and Customs

International order returns may involve extended shipping times and customs clearance. Unless the return is caused by our fault, shipping, import duties, and related customs clearance fees are generally the buyer's responsibility.

If certain taxes and fees incurred on your order are collected by a third party and cannot be refunded, these fees may not be refunded.

Quality Issues, Shipping Damage, or Wrong Items

If the item you received has quality issues, shipping damage, or does not match your order, please contact us by email within 24 hours of receipt and provide clear photos of the item, the packaging, and the delivery receipt.

Once we have confirmed the issue, we will:

offer a free return or exchange, covering the applicable shipping costs;
upon mutual agreement, resend the item or provide a partial refund.

Please retain the packaging and delivery receipt until the issue is resolved, as they will serve as proof of claim.

Non-returnable and Non-Exchangeable Circumstances

Exceeding the 30-day return period and without Astrostd's prior consent;

The product has been worn, washed, has obvious signs of use, or has been damaged;

Missing labels, accessories, gifts, or packaging;

The product is clearly marked as "non-returnable" on the product detail page.

Packaging and Returning Tips

To ensure the safe arrival of your product, please refer to the following tips:

Use sturdy outer boxes or envelopes to prevent damage during shipping;
Place the product in its original packaging and secure it with padding;
Enclose a paper note in the package stating the order number, name, contact information, and reason for return;
Use a trackable courier and retain the tracking number for tracking and claim processing.

Additional Notes and Disclaimers

We recommend taking photos of the product and delivery receipt before returning the product and keeping them for future reference until your refund or exchange is processed.

We reserve the right to refuse service and take appropriate action if we detect malicious or frequent returns or exchanges.

We will notify existing customers of any updates to this return policy via website announcements or emails.