FAQ

Shopping and Ordering

What are your main product lines?

We primarily offer men's and women's clothing, covering a variety of everyday styles. All our products combine comfort and design, and we continually introduce new, trend-forward items. You can always find the latest styles in the New Arrivals section of our official website.

How long does it take for an order to be processed?

Orders are typically processed and packed within 1–2 business days. Once the package is processed, we'll send it to the carrier and notify you via email with the tracking number and tracking link.

Can I modify or cancel my order?

If you need to change your shipping address, contact number, or cancel your order, please contact our customer service (service@astrostd.com) as soon as possible after placing your order.

We'll do our best to accommodate this change, but if your order has already been packed or shipped, we may not be able to change it.

If your order has already shipped and cannot be canceled directly, you can request a refund through the return process after signing for it.

Are there any additional shipping charges at checkout?

Of course not. All orders receive free standard shipping.

What payment methods do you accept?

We currently accept Visa and Mastercard payments. Payments are automatically encrypted to ensure your transaction security.

Will there be color variations?

We strive to ensure that product images are as close to the actual product as possible. However, due to factors such as lighting, shooting conditions, and display devices, the actual product may vary slightly from the image. Please refer to the actual product for accuracy.

Shipping and Logistics

How long does it take to receive your order after shipment?

Generally, delivery takes approximately 7–14 days after shipment, depending on the shipping address and carrier. Delivery times may be slightly delayed in some remote areas or during holidays.

How can I track my order?

We will send an email after shipment with order details and the tracking number.

You can click the tracking link in the email or visit the carrier's official website and enter the tracking number to track your order.

Why does my order show as shipped, but my tracking information hasn't been updated?

When an order is first delivered to the carrier, it may take 24–72 hours for the logistics system to synchronize the information.

If your order hasn't been updated after the expected time, please contact us by email and we will assist you.

Returns and Exchanges

How long does it take to request a return or exchange?

Returns and exchanges are available within 30 days of receiving the product, provided they meet the return conditions.

What are the return conditions?

The product must be new, unused, unwashed, and odor-free.

The label, tag, accessories, and gifts must all be included.

The product must be returned in its original packaging to ensure it is not damaged during shipping.

How long does it take to receive a refund?

After we receive and inspect the returned product, we will process the refund within 10 business days. The funds will be returned to the original payment method. The time it takes to receive the refund depends on the issuing bank or payment platform.

Other FAQs

How can I contact you?

If you have any questions, please contact us by emailing service@astrostd.com. We typically respond within 48 hours.

Does the return policy change during promotional periods?

Our return and exchange policy remains the same during promotional periods. However, due to the high volume of orders, processing may be slightly delayed. Please be patient.

What if I don't receive my order?

Please use the tracking number to check the shipping progress.

If you haven't received your item after the estimated delivery date, please contact us immediately and we will assist in investigating and handling the situation.

Friendly Tips

Please carefully check your size and delivery information before placing your order to avoid any inconvenience caused by subsequent changes.

Please inspect your item as soon as you receive it and contact us immediately if you have any issues.

Retain the delivery slip and packaging until you are certain there are no returns or exchanges required.

Please wash and care for your item according to the washing instructions to extend its lifespan and keep it in optimal condition.