Last updated: August 15, 2025

This Privacy Policy describes how Astrostd.com (the "Website," "Astrostd," or "we") collects, uses, and discloses your personal information when you visit the Website or purchase products from the Website.

Personal Information Collected

When you visit the Website, we may collect information about your device, your interactions with the Website, and information necessary to process your purchase. If you contact us for customer support, we may collect additional information. For purposes of this Privacy Policy, any data that, alone or in combination with other information, can be used to identify you is considered "Personal Information."

Device Information

Examples of information collected: web browser type and version, IP address, time zone, cookie information, pages or products visited, search terms, and how you interact with the Website.

Purpose of Collection: To ensure the Website loads properly, analyze visit data, and optimize the user experience.

Source of Collection: Automatically collected when you visit the Website through cookies, log files, web beacons, tags, or pixels (e.g., Google Analytics).

Order Information

Examples of Information Collected: Name, billing and shipping addresses, payment information (including credit card number), email address, phone number, and username/password (if applicable).

Purpose of Collection:

• Fulfilling your contract with us and providing you with the products or services you purchased;
• Processing payments and arranging shipping;
• Providing you with invoices, order confirmations, and related communications;
• Assessing order risk and preventing potential fraud;
• Providing you with information or advertising related to products or services based on your preferences.

Source of Collection: Collected directly from you.

Customer Support Information

Examples of Information Collected: Name, billing and shipping addresses, payment information (including credit card number), email address, phone number, username/password (if applicable), and other contact information.

Purpose of Collection: To process your inquiries, complaints, or other customer support requests.

Source of Collection: Collected directly from you.

Please note that if you access the Site or use information collected by other sites and services through third-party devices or services, that data is subject to the privacy policies and practices of that third party and not this Privacy Policy.

Minors

This Site is not intended for individuals under the age of 18. Always consult your parent or guardian before providing any personal information to a website, mobile device, or other online service.

We do not knowingly collect personal information from minors. However, if a minor provides information without parental consent, that information may still be collected, used, and disclosed to process orders, provide customer service, or other related matters. All such information is subject to this Privacy Policy.

If we discover that we have inadvertently collected personal information from a minor in violation of applicable law, we will immediately delete that information or, where possible, obtain parental or guardian consent. If the website allows minors to create accounts or otherwise interact with us, we will obtain explicit parental or guardian consent before collecting their personal information.

Parents or guardians have the right to object to the collection of their children's personal information and may request that we delete any collected information from our records at any time. If you believe your child has provided us with personal information, please contact us through our customer service email address to request deletion of that information.

Sharing Personal Information

As described above, we share your personal information with service providers to provide our services and fulfill our contract with you.

Behavioral Advertising

We may use your personal information to provide you with targeted advertising or marketing based on products or services we believe may be of interest to you. The purpose of such advertising is to enhance your user experience and promote our relevant products and offers.

Use of Personal Information

We collect and use your personal information primarily for the following purposes:

• Providing and administering the products and services on the website;
• Processing payments and fulfilling order shipping and fulfillment;
• Communicating with you about order status and related services;
• Notifying you of new products, promotions, and other related information.

Lawful Basis

In Hong Kong, we process your personal information based on the following lawful bases:

• Your explicit consent;
• Necessity for the performance of the contract between you and us;
• Necessity for compliance with legal obligations;
• Protection of your vital interests;
• Performance of public interest or official duties;
• Our legitimate interests, provided they do not override your fundamental rights and freedoms.

Automated Decision-Making

For Hong Kong residents, you have the right to object to decisions based solely on automated decisions (including profiling) that produce legal effects or significantly affect you.

We do not use customer data for solely automated decisions that produce legal effects or significantly affect you. Some automated processing may include:

• Temporary blacklisting (for a few hours) of IP addresses associated with repeated failed transactions;
• Temporary credit card restrictions (for a few days) associated with blacklisted IP addresses.

Your Rights

If you are a Hong Kong resident, you have the right to access the personal information we hold about you, have it transferred to a new service, and request that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us by email.

Cookies

Cookies are small pieces of information that are downloaded to your computer or device when you visit our website. We use a variety of different cookies, including functional cookies, performance cookies, advertising cookies, and social media or content cookies. Cookies allow websites to improve your browsing experience by remembering your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the website or browse to different pages. Cookies can also provide information about how users use the website, for example, whether they are first-time visitors or frequent visitors.

How long a cookie remains on your computer or mobile device depends on whether it is a "persistent" cookie or a "session" cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most cookies we use are persistent and expire between 30 minutes and two years from the time they are downloaded to your device.

You can control and manage cookies in a variety of ways. Please note that deleting or blocking cookies may negatively impact your user experience and may render parts of our website inaccessible.

Most browsers automatically accept cookies, but you can choose whether to accept cookies through your browser controls, typically located in your browser's "Tools" or "Preferences" menu. For more information on how to modify your browser settings or how to block, manage, or filter cookies, please refer to your browser's help files or visit websites such as www.allaboutcookies.org.

Also, please note that blocking cookies may not completely prevent us from sharing information with third parties (such as our advertising partners).

Do Not Track

Please note that there is no industry standard for how to handle Do Not Track (DNT) signals sent by browsers. Therefore, even if we detect such a signal from your browser, our website's data collection and use practices may not change.

Retention

When you place an order through this website, we will retain your personal information for our records unless you request that we delete this information, unless you are a minor as described above.

Changes

We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal, or regulatory reasons.

Help and Contact

For more information about our privacy practices or if you have any questions, please contact us at service@astrostd.com.